Question of the Month (as featured in January’s Ambassador UPDATE)
Save 50% of what you earn and try living off the other 50%.
Don't buy on impulse, wait a year before you buy a new hot item, prices will be a lot lower.
Celebrate Christ
Question of the Month (as featured in January’s Ambassador UPDATE)
Save 50% of what you earn and try living off the other 50%.
Don't buy on impulse, wait a year before you buy a new hot item, prices will be a lot lower.
Celebrate Christ
Tuesday, December 23, 2008 | Posted by Katie Burke (Ambassador) at 2:38 PM 0 comments
It’s no shock to hear that some company falls short on treating a client properly. It comes with the holidays! But when a Lexus dealer in Newport Beach, falls on its customer service face, that is a surprise.
My car has been in the dealer for a full week. Today I phoned to find out if the car was ready—I just wanted a ‘yes’ or ‘no’ answer.
A message to my service rep went unresponded (I later found out he was out of the office). So, at day's end, I called . . . time and time again. And, in each instance, I was put on hold: the first time 10 minutes. The second time five; the third two. The fourth time, I wanted to see how long an extension could ring without being responded to: 12 minutes before I gave up. The fifth time I called back, I said “I simply need a ‘yes’ or ‘no’ answer to whether my car is ready. That’s all.”
The receptionist went to put me on hold, I said, “Please don’t. I’d like to speak with a person. No one answers the phone…it just rings and rings and rings.”
To which she responded rather curtly, “That’s not our fault.”
I was so startled, I simply responded with a chuckle, “Excuse me?!?!”
You know when you hear “That’s not our fault,” you can surmise only one of two things the person on the other end of the line is saying: “It’s YOU, the customer who’s at fault” (we certainly don’t want to take responsibility for your discomfort) or, “We’re simply so unprepared to take care of customers, we can’t handle another call.”
Either way, that’s a disturbing response. Not just for what it says explicitly, but for what must being going on at that store to trigger such a response.
In great contrast, earlier today I had lunch with a group from work at Lucille’s in Tustin. It’s targeted to a lunch crowd and does a good job of delivering quality food in fairly short order. That’s not easy when you’re serving 150 meals in a short window of time.
I’ve eaten there several times before and usually you can get in and out in 45 minutes. But today, our food arrived an hour after we were seated.
The manager came by to apologize and said he’d comp our $7 appetizer which seemed a bit meager given the circumstances, but I figured something is better than nothing, and it's Christmas...let is pass. When the bill came, he actually took $45 off the bill…about a third of the total. It was far more than I would have even asked for.
Tha manager understood that he needed to something sizeable enough to get my attention. And he did!
The explicit message was “I want you to be happy.” The implicit message was, “I want you to be a customer for life.” I now know, anytime I go into Lucille’s, he will guarantee my pleasurable dining experience.
Big difference between two customer service attitudes.
Now here’s what I want to say: We’re all in the customer service business. Every time you touch someone, you send more than one message. The explicit one: “We need your financial help.” And the implicit one: “We’re doing the financially responsible thing by cutting our overhead everywhere. You can trust our financial management.”
You may think about what you say, but do you think about how it’ll be received? Usually, the later is a far more power message. It was for me today!
Monday, December 22, 2008 | Posted by Jim Sanders at 6:12 PM 1 comments
If you’ve traveled to Europe, you’ve experienced the same thing: everyone speaks at least two (and many times three or four) languages. I’m grateful when I can ask and receive an answer to a tourist question in English. (Any inquiry requiring more than using the word "fromage" is beyond my ability to speak French.)Wednesday, December 17, 2008 | Posted by Jim Sanders at 12:50 PM 0 comments
Question of the Month (as featured in December's Ambassador UPDATE)Anna Sinclair: New carpet :-)
Chad Bishop: An Official Red Ryder Carbine-Action Two-Hundred-Shot Range Model Air Rifle!
Evelyn Gibson: Airline tickets for Ethiopia, Tanzania, India, South America and Central America!
Jennifer Perez: A box full of Jani's favorite all-time recipes -- a treasure-trove of good eats!
Katie Burke: an iPhone (but I think everyone knows by now!)
Lee Ann Jackson:
A few more years to enjoy my children at home—time is passing too quickly (my oldest, 15, will be off to college sooner than I’d like!).
Or
An iPhone!
Mark Conner: The biggest smiles and excited reactions from my two girls as they open their presents!
Peggy Campbell: Jon
Robert Jacobsen: A certificate for free Baby sitting!
Sheri Cooper: All my grandkids! (And their parents too!) And, it would be an extra surprise to find fabric to make a new quilt under my tree!
So . . . what about you??
Tuesday, December 2, 2008 | Posted by Katie Burke (Ambassador) at 3:31 PM 6 comments
Monday, December 1, 2008 | Posted by Evelyn Gibson at 8:14 AM 0 comments
Wednesday, November 19, 2008 | Posted by Evelyn Gibson at 2:22 PM 0 comments
Thursday, November 13, 2008 | Posted by Evelyn Gibson at 6:08 AM 0 comments
Wednesday, November 12, 2008 | Posted by Evelyn Gibson at 6:31 AM 0 comments
While our annual Ambassador Thanksgiving feast is not for a few weeks, we wanted to share our responses (and a few recipes!) to the monthly question see in November Update’s newsletter.
“What always gets the request for a “second helping” at your Thanksgiving table?”
Recipe:
Chop 8 potatoes into cubes and boil
Mix in half a cube of butter, ¼ cup Ranch dressing, and milk until it’s the consistency desired.
Add chives and cheese to flavor!
Recipe:
CORN PUDDING
Mix together in a 2 quart (greased) casserole dish:
1 can creamed corn
1 can whole kernel corn
1 cup sour cream
1 egg, slightly beaten
1 package Jiffy Cornmeal Muffin mix
Melt 1 cube of butter (1/2 cup) and pour around edges and over top.
Cover and bake at 350 degrees for ½ hour; stir gently then continue baking for another ½ hour.
Uncover and bake for 15 more minutes. YUMMMMMM!
Recipe:
“Sweet Potato Casserole”!
1- 40 oz can sweet potatoes, drained 1/4 t. nutmeg
2- 15 oz cans pumpkin 1/3 stick butter, softened
1/4 t. salt 1 c. sugar
2 t. cinnamon 2 eggs
1/2 t. ginger 1 t. vanilla
Pre-heat oven to 350.
Mash sweet potatoes, then mix in pumpkin, salt, cinnamon, ginger and nutmeg.
In separate bowl, cream butter with sugar and add eggs and vanilla.
Mix all together well and place in lightly greased (Pam) 9x13 baking dish and top with the following:
3 t. butter
1/2 c. brown sugar
1/4 c. flour
1/2 c. pecans
1 heaping teaspoon cinnamon
Mix and sprinkle evenly over the top before baking for 1 hour at 350.
Be sure to share your "best" with us, too!
Thursday, November 6, 2008 | Posted by Katie Burke (Ambassador) at 10:53 AM 1 comments
Yesterday was such fun as our dear friend, Joni Eareckson Tada, joined us in what we call our "Ambassador Cathedral!" (It's actually a racquet ball court--but you wouldn't believe how beautiful it makes our singing sound!)
After a time of recording we all gathered together singing hymns of praise and worship! And what a glorious time it was!
BB
Posted by Evelyn Gibson at 8:10 AM 1 comments
Wednesday, November 5, 2008 | Posted by Evelyn Gibson at 7:31 AM 0 comments
Monday, November 3, 2008 | Posted by Evelyn Gibson at 6:20 AM 0 comments
Monday, October 27, 2008 | Posted by Evelyn Gibson at 2:30 PM 0 comments
Friday, October 24, 2008 | Posted by Evelyn Gibson at 6:45 AM 0 comments
Hope combats fear!
As ministry leaders we, of all people, understand hope combats fear. It just makes sense to be proactive in letting donor partners know you understand and care, and that this financial catastrophe is a shared journey.
To say. . .we get where you're struggling--we're in ministry to reach out to those we care about the most--YOU
To say. . .thank you more loudly than ever before--and because it's always the right thing to do
To say. . .we're achiving results (be specific) with the support you're sharing with us each month
To say. . .your smallest gift of even $5 is meaningful--and we commit to using it faithfully and efficiently in ministry
To say. . .we're the ministry where you can be encouraged, informed and engaged!
It makes sense!
BB
Monday, October 20, 2008 | Posted by Evelyn Gibson at 9:18 AM 0 comments
Friday, October 17, 2008 | Posted by Evelyn Gibson at 6:01 AM 0 comments
Wednesday, October 15, 2008 | Posted by Evelyn Gibson at 9:56 AM 1 comments
Monday, October 13, 2008 | Posted by Evelyn Gibson at 6:02 AM 0 comments
Living and working here in Lancaster PA has been a whole new experience, especially in comparison to my life in So Cal over a year ago.
Today, was no exception. While my co-workers in the AAA-Irvine office are enjoying much warmer weather and lunch in the AAA Cafe, I spent my lunch time up the road checking out my neighbor's auction where his dairy cows (depending on their pedigree and age) are averaging a price of $5,000 to $25,000--per cow! It was fun listening to the auctioneer speak a language only buyers can understand. But boy, don't every scratch your head at an auction or you could be taking home a prize calf for $25,000!
So how did you spend your lunch today?
Friday, October 10, 2008 | Posted by The Bloods at 1:07 PM 1 comments
Posted by Evelyn Gibson at 6:13 AM 0 comments
Tuesday, October 7, 2008 | Posted by Evelyn Gibson at 6:48 AM 0 comments
Monday, October 6, 2008 | Posted by Evelyn Gibson at 7:09 AM 1 comments
Friday, October 3, 2008 | Posted by Evelyn Gibson at 8:06 AM 0 comments
Wednesday, October 1, 2008 | Posted by Evelyn Gibson at 11:20 AM 0 comments
Thursday, September 25, 2008 | Posted by Evelyn Gibson at 8:34 AM 0 comments

Monday, September 22, 2008 | Posted by Evelyn Gibson at 4:30 PM 3 comments
Posted by Evelyn Gibson at 6:05 AM 0 comments
Thursday, September 18, 2008 | Posted by Evelyn Gibson at 6:03 AM 1 comments
Tuesday, September 16, 2008 | Posted by Evelyn Gibson at 10:29 AM 2 comments
This week families are mourning the loss of loved ones, many with homes and businesses destroyed in floods, others impacted by loss and injury in the Metrolink disaster in Los Angeles, and people everywhere are asking, "Why?"Monday, September 15, 2008 | Posted by Evelyn Gibson at 5:59 AM 0 comments
Thursday, September 11, 2008 | Posted by Evelyn Gibson at 5:40 AM 0 comments
Wednesday, September 10, 2008 | Posted by Evelyn Gibson at 11:40 AM 0 comments
Tuesday, September 9, 2008 | Posted by Evelyn Gibson at 1:00 PM 0 comments
Winnie the Pooh asks, "Did you ever stop to think, and forget to start again?" Well that's definitely NOT Jim Garlow's problem. He starts thinking
and never stops!
And it's why we enjoy the privilege (and fun!) to record his specials and features for The Garlow Perspective.
We asked him about the upcoming election and his efforts on behalf of same-sex marriage. He said: "Marriage isn't just a foundational issue--it's a survival issue. God put society together--when we violate His laws, we pay the price."
BB
Let Carolyn Wallace know you're interested at Carolyn@ambaa.com and she'll give you the scoop on
The Garlow Perspective.
Monday, September 8, 2008 | Posted by Evelyn Gibson at 3:37 PM 0 comments

WOW--last weekend can only be described as a "slice of heaven" as Nancy Leigh DeMoss "whisked us away" to join her in celebrating her 50th birthday (and her 30th year in ministry!)
As a True Woman who believes it's truly better to give than receive, that's what Nancy did for us as part of a group of 40 "soul friends" to enjoy a retreat in Colorado Springs.
Nancy's intent was to minister and encourage each of us as we returned to our respective areas of service. I'm very thankful for that special time we all shared together and most of all, for God's gift to us in Nancy.
Happy Birthday, Nancy! Hope you're resting in His grace today.
Jenn
Wednesday, September 3, 2008 | Posted by blogger at 1:18 PM 0 comments
Posted by Evelyn Gibson at 5:38 AM 0 comments
Tuesday, September 2, 2008 | Posted by Evelyn Gibson at 10:53 AM 0 comments
Friday, August 29, 2008 | Posted by Evelyn Gibson at 8:28 AM 0 comments
Thursday, August 28, 2008 | Posted by Evelyn Gibson at 6:13 AM 0 comments
Dear Barney (Rep/Tx):
I'm here! But finding treats on this floor is like trying to find a Republican in Sacramento! It's going to be a long week.
The Dems have set a precedent for Scotties in the White House since the days of our dear Fala (Dem/NYC). I checked with the Obama posse--no Scottie! No DOG! What's up with that?
Last evening brought new hope, however. A change! Uncle Ted made us cry, Michelle loves America and Diane Sawyer provided penetrating reporting when she gushed, "And I understand that after the elections, the Obama girls will finally get their dog!" I'm feelin' the love!
Give a "high five" to Miss Beasley! I'll get back to you! -Chloe (Ind/Ca)
BB
Tuesday, August 26, 2008 | Posted by Evelyn Gibson at 6:15 AM 1 comments
Well can you? Since Ambassador's the unofficial home of Coca-Cola and we proudly display Peg's Coke machine in our studio lobby--I knew you'd want to know.
No, you can't! But Coke is the official recycling provider for the DNC! In other words, drink a can of Pepsi and it goes into a Coke can receptacle! Coca-Cola Recycling will have their colorful containers all over the Pepsi Center. And guess who's logo's on the vending machines dispensing Pespi? Oh yea!
Monday, August 25, 2008 | Posted by Evelyn Gibson at 5:51 AM 0 comments
Friday, August 22, 2008 | Posted by Evelyn Gibson at 9:19 AM 0 comments
Yesterday in our Ambassador devotions, Anna and Jereme Sinclair talked about defining moments--one of Anna's was an incident on the freeway when, out of nowhere, a steel hook smashed into her windshield.
It landed in the back seat at the foot of a friend who occupied the car with her. Anna said yesterday, "it was one of those defining moments when you realize how just a few seconds can change your life."
BB
Posted by Evelyn Gibson at 5:59 AM 1 comments